Frequently Asked Questions
Everything you need to know about your Anya Hindmarch order
What are your international shipping options?
We offer worldwide shipping via express couriers. Delivery times vary by region, typically ranging from 3-5 business days for international orders, with all duties and taxes calculated at checkout.
How do I return a product?
You can return any unused items within 14 days of receipt. Products must be in their original packaging with all tags attached. Please use our online portal to generate a prepaid return label.
Can I personalize my Anya Hindmarch bag?
Yes, we offer a bespoke service for many of our collections. You can add initials, handwritten messages, or unique patches through our 'Be A Bag' service or at our dedicated Bespoke shops.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I care for my leather goods?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather protector and storing your bag in its provided dust bag when not in use.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.